BetNjet

BetNjet Privacy Notice for Account, Payment and Website Data

Effective Date: 20 July 2026 Last Updated: 20 July 2026
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit our site, create an account, contact support, use casino or sportsbook services, make a payment, complete verification or manage responsible gambling controls. It also explains your privacy rights and the contact route for making a request.

1. Who We Are and How to Contact Us

BetNjet is responsible for the personal data processed through our site and account services where we act as data controller. Questions about this policy or requests concerning your data can be sent to:
Privacy email: [email protected] Support email: [email protected] Telephone: +44 20 3983 7462 Postal address: BetNjet Privacy Office, 12 Harbour Exchange Square, London E14 9GE, United Kingdom

2. Scope of This Policy

This policy applies to website visits, registration, login, games, sportsbook activity, deposits, withdrawals, bonus use, loyalty activity, account verification, safer gambling controls, customer support, marketing preferences and related security processes. Third-party websites and services have their own privacy notices.

3. Personal Data We Collect

3.1 Account and contact data

We collect your legal name, date of birth, residential address, email address, telephone number, username, password credentials in protected form, account currency and communication preferences.

3.2 Identity and verification data

We may process passport, identity-card or driving-licence details, proof of address, photographs, selfie or live-check data, payment-ownership evidence, source-of-funds documents and verification outcomes.

3.3 Payment and transaction data

This includes deposit and withdrawal amounts, dates, currencies, payment method, partial payment identifiers, wallet address, blockchain transaction reference, payment status, chargeback information and account balances. Complete card-security codes and crypto private keys should never be provided to us.

3.4 Gambling and account activity

We process game rounds, sports bets, stakes, returns, bonus use, loyalty points, cashback, session history, account limits, cooling-off or self-exclusion records and customer-risk indicators.

3.5 Device and technical data

We collect IP address, device and browser type, operating system, language, time zone, cookie identifiers, login history, security events, pages viewed, referral data and performance diagnostics.

3.6 Support and communications

We retain support messages, live-chat transcripts, complaint records, telephone notes, attachments and evidence supplied to investigate an account issue.

4. How We Collect Data

We receive data directly from you, automatically from your device, from payment and identity-verification providers, from fraud and security services, from game and sportsbook suppliers, and where lawful from public or regulatory sources. We can also infer risk or preference information from account activity.

5. Why We Use Personal Data

We process data to:

  • create, secure and administer your account;
  • confirm age, identity, address and payment ownership;
  • process deposits, withdrawals and account balances;
  • supply games, sports markets, bonuses and loyalty rewards;
  • prevent fraud, collusion, multi-accounting, money laundering and payment abuse;
  • maintain responsible gambling tools and identify potential harm;
  • answer support requests and resolve complaints;
  • comply with legal, regulatory, tax, accounting and recordkeeping duties;
  • measure site performance and improve navigation;
  • communicate service updates and, with the appropriate basis, promotions;
  • establish, exercise or defend legal claims.

6. Legal Bases

Depending on the activity and applicable law, we rely on contractual necessity, legal obligation, legitimate interests, consent and the establishment or defence of legal claims. Where consent is used, you may withdraw it, but this does not affect processing already carried out lawfully. Some account and transaction data must be retained despite a deletion request because gambling, anti-money-laundering or financial law requires it.

7. Cookies and Similar Technologies

We use essential cookies for login, security, balance and session functions. Preference cookies remember language and display choices. Analytics technologies measure performance and navigation. Advertising or affiliate cookies can record a referral and campaign interaction where permitted. Local storage and similar browser tools may retain interface state.
You can manage non-essential cookies through the consent control and browser settings. Blocking essential storage can prevent login, payments, responsible gambling controls or other account functions from working correctly.

8. When We Share Data

We may share relevant data with:

  • hosting, infrastructure and cybersecurity providers;
  • game, live-casino and sportsbook suppliers;
  • payment processors, banks, card schemes and wallet providers;
  • identity, age, address and source-of-funds verification services;
  • fraud-prevention and anti-money-laundering providers;
  • customer-support and communication tools;
  • analytics and consent-management providers;
  • professional advisers, auditors and insurers;
  • regulators, law-enforcement bodies, courts or public authorities;
  • a buyer or successor during a corporate transaction.

Providers receive only the data needed for their function and are subject to contractual, legal or professional duties where applicable.

9. International Transfers

Some providers can process data outside your country. Where required, we use recognised safeguards such as adequacy decisions, standard contractual clauses, transfer assessments and security controls. You may contact the privacy team for information about the safeguards relevant to a transfer.

10. Retention

We retain data according to account activity, transaction history, responsible gambling obligations, fraud prevention, disputes and legal requirements. Verification and payment records may be kept after account closure. Data no longer required is deleted, anonymised or isolated according to our retention schedule, unless preservation is needed for a complaint, investigation or legal claim.

11. Security Measures

We use encryption in transit, access controls, account authentication, monitoring, secure hosting, fraud detection, restricted staff permissions, logging, backup and incident-response procedures. No internet service can guarantee absolute security. You must protect your password, device, payment credentials and one-time codes and tell us promptly about suspicious activity.

12. Responsible Gambling and Sensitive Decisions

We process account limits, cooling-off, self-exclusion, marketing restrictions and behavioural risk indicators to operate player-protection controls and meet legal obligations. Automated indicators may flag activity for review, but significant restrictions can also involve human assessment. Contact support if you want information about an account-control decision.

13. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, data portability and withdrawal of consent. You can opt out of marketing at any time. You may also complain to the relevant data-protection authority.
We may ask for identity evidence before completing a request. Some rights are limited where retention or processing is required for gambling regulation, anti-money-laundering, fraud prevention, payments, disputes or legal claims.

14. Children and Legal Gambling Age

Our services are not intended for minors or anyone below the legal gambling age. We use age and identity checks and can restrict or close an account where eligibility is not established. Parents and guardians should use device, network and payment controls to prevent unauthorised access.

15. Marketing Choices

You can change email, SMS, push and promotional preferences through your account or support. Service and security messages may still be sent where they are necessary to administer the account. A self-exclusion request is also applied to marketing according to our responsible gambling procedures.

16. External Links

Our site can link to payment providers, support organisations or other third parties. Their privacy practices are controlled by their own notices. Review those documents before submitting personal data outside BetNjet.

17. Changes to This Policy

We may update this Privacy Policy when services, technology or legal requirements change. The revised date appears at the top. Material changes may also be communicated through the account, website or registered contact channel where appropriate.

18. Privacy Requests

Send requests to [email protected] with the account email and the right you want to exercise. Do not attach identity documents until we provide the secure verification route. We will acknowledge the request and respond within the period required by applicable law, subject to identity confirmation and lawful extensions.